Membership Terms and Conditions | St George's Bristol

Membership Terms & Conditions

St George’s memberships represent an important income stream for our charity. Each annual membership payment contributes to the functioning of our charity and has a set of benefits attached. Holding an annual membership does not constitute membership of the charity, St George’s Bristol, and does not provide access to change or influence the established structure of the charity and its governance.

Payment and Billing

Each annual membership term is for 12 months from the date of purchase. There are different payment options available according to membership level. These are detailed on the St George’s Bristol website and in marketing materials in our venue. There are quarterly billing options available for Encore, Centre Stage and Star Circle memberships.

Cancelling your Membership

Memberships are classed as a charitable donation and therefore non-refundable. You can cancel your membership at any time; however, we are unable to refund any part of your donation. This applies to annual or quarterly billing by card or direct debit. If you’ve chosen to pay by Direct Debit you’ll need to continue to pay until your renewal date. We reserve the right to revoke benefits in certain circumstances such as non-payment of membership.

Membership renewal

If you have chosen to pay by Direct Debit or continuous card authority, your membership will renew automatically. For card payments – one off and continuous – and other methods such as cash, we will contact you one month head, seven days ahead, and on the day of your membership renewal date to let you know that your renewal payment is due.

Terms of use

Memberships are non-transferable. Memberships and redemption of benefits are restricted to the named membership holder. Most levels of membership include a guest pass for selected events.

If you are aged between 18 and 25 you are eligible for a discounted membership. Once you reach the upper age limit your membership will be billed at the standard price.

It is not possible to accrue and/or carry over membership benefits from one year of membership to another.

All new members are asked to provide a date of birth as part of the sign-up process. We do this to keep accurate records of members over time, to verify sales of age-restricted products such as alcohol or discounted memberships, and to extend ad-hoc or personalised offers throughout the year.

Credits to your St George’s customer account

Encore, Centre Stage and Star Circle members can request an account credit against tickets purchased for selected St George’s Bristol events, if they’re no longer able to attend. The face value of the ticket is returned to the member’s customer account as credit, which can then be used to purchase tickets for a different event; the original ticket which has been exchanged for an account credit ceases to be valid. This supersedes the refund terms of St George’s Bristol’s standard ticketing terms and conditions and is not compatible with Secure My Booking or other pre-purchased ticket protection.

This benefit may not be available if your request falls within two working days of the event or outside operational hours. Account credits are valid for 12 months. You are welcome to donate the value of the tickets to St George’s Bristol instead. Members are not entitled to cash refunds as an alternative to this benefit.

There may be instances where you have pre-ordered food and/or drinks alongside the tickets you are returning in exchange for an account credit. If the account credit is being issued within one week of the event, we may not be able to credit the entirety of your pre-order.

Changes to Membership

We reserve the right to make changes to the advertised benefits, in which case you will be entitled to alternative benefits of equitable value.

Priority Booking

All levels of membership entitle you to Priority Booking for programmed events run by St George’s Bristol. It is at the discretion of St George’s Bristol and external event promoters as to whether Priority Booking or other membership benefits apply to an individual event. In rare cases, we reserve the right to not apply member benefits to an event, if those benefits conflict with an artistic or operational element of said event.

Within the Priority Booking period, members can purchase advance tickets for themselves and their guests for programmed events, subject to ticket availability. Priority Booking for all memberships lasts for 24 hours directly prior to the event going on general sale.

Season Guides

Season Guides are mailed to Encore, Centre Stage and Star Circle members who have opted in to receive postal communications via the communications options on their customer account. St George’s Members can purchase a posted Season Guide at an additional £2 to cover postage and handling.

Member events

Member events are managed directly by the Development team. You can contact the team at any time to find out more about the events planned for the year or to discuss a specific query. The team aims to send information about an upcoming event at least one month in advance and will include a date by which you should RSVP if you plan to attend. If your membership includes a guest pass benefit, we will ask you to provide a guest name at the point of RSVP.

Drinks discount

You can enjoy a 10% discount on your drinks order alongside an event for which you have purchased tickets. Food orders, including pre-ordered options, are not included in this benefit.

Pre-ordered (online) – you must be logged into your account for the discount to be correctly applied as part of your customer journey.

On the night, present your concert ticket (QR code) to the bar staff to redeem your discount at checkout.

Other Offers/Discounts

We may offer ad-hoc discounts and offers to members throughout the year. The terms of those offers will be set individually.

Members’ Conduct

In purchasing a membership you except the membership terms and conditions stated in this document, and throughout your interactions with and attendance to St George’s, you accept our other terms and conditions including but not limited to ticketing terms and conditions, and the behaviours set out in our Commitment to Equity, Diversity and Inclusion and Safeguarding Statement.

We reserve the right to revoke without refund any membership where a member’s conduct:

has breached these terms and conditions or falls within the parameters of our zero-tolerance approach as set out in our EDI commitment;

is counter to the approach we take in our safeguarding statement;

or in other circumstances that arise at the discretion of the Chief Executive.

Gift Aid

For all Gift Aid applicable memberships, the value of the membership includes a donation to the charity as well as the cost of benefits the member is entitled to during their current membership term.

Benefits can be purchased separately at this price, and any amounts given over and above this benefit value are given freely as a donation and are eligible for Gift Aid. Memberships are designed to encourage philanthropic engagement with St George’s Bristol.

We do not currently claim Gift Aid on St George’s Memberships. Encore membership is £187 donation; £63 benefits. Centre Stage membership is £857 donation; £143 benefits. Star Circle membership is £2097 donation; £403 benefits. We ask all new members to complete a Gift Aid Declaration as part of the sign-up process. It is helpful to keep a record of Gift Aid status for all memberships and for future campaigns and fundraising projects.

Personal Data

We take data protection seriously. Members’ data is subject to the procedures set out in our Privacy Policy.