FAQs

Please visit our Covid-19 response page here.

Can I reserve tickets in advance and pay on the day?

Yes. We can take unpaid reservations, your tickets can be held at the Box Office for 3 working days to give you time to pay online or to collect. After 3 days we will release them back for sale.

I’m booking tickets for an event in the next few days. Will my tickets still be mailed?

If you would like to receive your tickets in the post, we can do this for you. However, if you’re requesting this a few days before an event, it may be better to pick up your tickets from the Box Office on the day/night. We’ll just need your name and the first line of your address.

I’ve lost my tickets. What do I do?

Don’t worry! Come and see us at the Box Office and bring ID, and we can replace them.

Do I need to bring a physical ticket?

We use ticket scanners for admission to our events. This means you can show your ticket on a phone or tablet, or bring a print out with you. If these options don’t work for you, you can request to collect tickets from the Box Office before the event.

I’m unable to attend a performance for which I have booked tickets. What do I do?

As is the case with most arts venues, we are only able to offer refunds on tickets to events that are sold out. You can contact the Box Office to check.

What happens if an event is cancelled?

The team will do their best to contact you in advance of the event. We reschedule performances whenever possible, in which case your tickets will remain valid for the new date. It’s worth making sure that your contact details are correct at the time of booking.

If we are unable to reschedule an event, you can choose to receive a refund of the face value of your ticket(s) or convert the face value of your ticket(s) to credit on your St George’s account.

How do I get to St George’s?

We are located in the centre of Bristol, a short walk from the harbour and Clifton Triangle.

Visit our How to Find Us page here

What happens if I’m running late for an event?

If a performance has started, the stewards will help you to get to your seat(s) at the earliest opportunity. For some events this can take some time as the stewards will wait for the first suitable break in a performance.

How long will the event last?

Evening performances in the hall usually last about two hours, including an interval, though this can obviously vary. If you would like exact information on timings in advance of an event, the Box Office team will be happy to help.

Can I take photos or film the performance?

We’re a beautiful, digital-friendly venue, and we love it when you share pictures of our building and gardens on your social networks. But during a performance you cannot use personal cameras, audio and video equipment (including mobile phones and tablets). It can be extremely off-putting for performers and others in the audience so it is not permitted unless we state otherwise and agree in advance with our artists.

Can I bring my own refreshments?

We request that you don’t. We have a great Café Bar with a range of food & drink options which we hope you’ll be tempted to try!

Can I bring my young child or baby with me? 

Our daytime family concerts are ideal for children aged 3 and under (particularly Mini Beats). But lunchtime concerts or evening concerts are not suitable unless otherwise stated.

If you have children aged 4 – 7, our daytime family concerts and other child-friendly events will be fine. But we will indicate whether our lunchtime or evening concerts are age appropriate. Children aged 8+ years (we suggest 14+ for more contemporary events) should enjoy most of our performances but please check the age guidance as some events may differ.

More information on visiting St George’s with children

Does my young child or baby need their own ticket?

Please ask our Box Office for a free baby ticket for children aged under 18-months – every admission must be ticketed, including babes-in-arms. Remember: all children under 16 remain the responsibility of their parents, carers or supervisors whilst at the venue. Please keep an eye on them.

If you can’t find the information you need here or in our  Your Visit pages, you can contact the Box Office team on 0845 40 24 001 or hello@stgeorgesbristol.co.uk